FAQ
Everything you need to know about ordering from Velle Design — shipping, returns, sizing, and more. Can't find your answer? Reach out through our Contact page and we'll help.
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How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 15–30 days depending on your location. You'll receive a tracking link by email as soon as your order ships.
How do I track my order?
Once your order ships, we email you a tracking number. Please allow a few days for the tracking page to show its first update while the carrier scans your package in.
What is your return policy?
We accept returns within 30 days of delivery on unworn, unwashed items in their original condition. To start a return, reach out through our Contact page with your order number and we'll walk you through it. Full details are in our Refund Policy.
How do I choose the right size?
Each product page lists the available sizes for that piece. Our fits run true to size on most items — if you're between sizes or prefer a relaxed fit, we recommend sizing up. Not sure? Message us with the product and your usual size and we'll help you pick.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed through Shopify's secure checkout.
Can I change or cancel my order?
Contact us as soon as possible — ideally within 12 hours of placing your order. Once an order has entered processing or shipped, we're unable to change or cancel it, but you can still use our return process after it arrives.
How much does shipping cost?
Shipping is free on orders over $50. For smaller orders, exact shipping costs are calculated at checkout based on your location.
Still have a question?
We're happy to help — send us a message through the Contact page and we'll get back to you as quickly as we can.